At Convoy, October 4th is a day to celebrate feedback from carriers like you. Every year we highlight program and product changes that we’ve made as a result of your suggestions – both big and small. It’s our way of saying, “We’re listening – your message has been received!” Thank you for your honest feedback and continued partnership. We are committed to helping you earn more with less hassle.
Improving your experience
Get paid even faster
Suggestion from Jordann Transportation Inc
Getting paid fast is incredibly important. Thanks to a suggestion from Jordann Transportation Inc, now you have two ways to get paid fast. With Convoy QuickPayTM, get your cash for free in two days, straight into your bank account. If you need your money faster, you can get paid within eight hours for a low 1.5% fee. No new contracts, credit cards, or bank accounts required.
Enjoy more flexible trailer returns
Suggestion from TWCO Freight LLC
We know carriers hauling power only loads like using Convoy trailers for backhauls to reduce empty miles. Thanks to carriers like TWCO Freight LLC who asked for longer rentals, we increased the flexibility. Now you can extend the return time by 12, 24, 48, or 72 hours and can haul with whoever you want during that time. TruckYeah!
Expand your fleet with trailer rentals
Suggestion from Genn W Spagnola
It’s been difficult to find trailers over the past couple of years. We heard from carriers like Genn W Spagnola that they need access to trailers for extended periods of time. We are excited to offer you the opportunity to rent our high-quality dry van trailers. This is an easy way for you to temporarily expand your fleet or get access to a trailer when you need it. Convoy trailers can be rented in increments of 30 days and can be used on any loads you haul.
Get access to more freight
Suggestion from G.R. Express, LLC
Partner loads give you even more loads on the lanes you love, keeping your trucks full and reducing empty miles. You can book partner loads and get Convoy benefits like Convoy QuickPay, hassle-free detention and single-tap lumper code requests. Thank you G.R. Express for reminding us that having access to more loads is always a top priority. 10-4.
Better understand your payments
Suggestion from Darwin Eduardo Gonzalez
We know how important getting paid is to your business and we’re always looking for ways to get better. When carriers told us that our payment display was confusing, we took a closer look. We reorganized the load payment tab to clearly show what’s been paid and what remains to be paid. Thank you for the great feedback.
Save on legal services
We hope you never need it, but just in case we’ve added Off The Record legal services to our TruckYeah Savings program. This benefit gives you access to high-quality legal services at excellent rates. Get 15% off services with the code TRUCKYEAH.
Music to your ears
Suggestion from Climatic Carriers
Have you noticed our new on-hold music? This year at the Mid-America Trucking Show, several of you, including Climatic Carriers, told us that our on-hold music was….well, horrible. Roger that! We always try to answer the phone quickly, but if you do find yourself on hold, we hope you like the new music.
Update your email address quickly
Suggestion from Burgos Express Corp
If you’ve ever tried to change the email address on your Convoy profile, you know that it used to require a phone call or email to Convoy…until now! Thanks to Burgos Express Corp’s suggestion, you can make an email address update directly in the app. This means you’ll start receiving rate cons and notifications to your new email address sooner so you can keep truckin’ along.
Tell us more
Have ideas for how we can make Convoy better? Let us know how we can improve your experience by going to the “Give Feedback” tab in the Convoy app to submit feedback.