Frequently Asked Questions

For Shippers

How do you ensure the quality of your carriers?

We pre-screen and certify each carrier to make sure they qualify to join our network. We also monitor their ongoing performance, such as on-time rate, on an ongoing basis.

How are my shipments insured?

Convoy requires carriers to maintain automobile and cargo insurance, and to comply with all applicable laws and regulations. Convoy also carries contingent insurance that further protects each shipment. If you have specific insurance requirements, please contact us at support@convoy.com.

Can I get a quote for a shipment?

Yes, just enter the details of your shipment and we’ll show you the price before you book it. As you make changes, such as the number of pallets you want to ship, the price will update in real time. If you have a project or additional requirements to discuss, please contact us at shipper@convoy.com.

Can the quoted price change after I book the shipment?

The quoted price will only change if there is excessive wait time for the driver or if your shipment changes after it was booked. For example, changes to the number of items you are shipping, the destination, or the day it can be dropped off (e.g. if overnight storage is now required) may change the price.

Do I select my own carriers?

If you have preferred carriers, we can prioritize them for your shipments. However, our technology automatically offers your shipment to the best carriers who can get it done on time at a competitive price.

Who supplies the Bill of Lading?

You are required to supply the Bill of Lading to the driver for each shipment.

How do I leave feedback about my experience?

Once the shipment is complete you may rate your experience from 1 to 5 stars and add a comment. We use the information to further improve the quality of carriers and pick the best drivers for your next shipment. You can also send a note to support@convoy.com.

How do I access Convoy?

Convoy can be accessed via the web at convoy.com.

Is Convoy safe?

Convoy uses industry standard best practices to keep you and your data safe, including TLS security for network communications.

For Carriers

What is Convoy?

Convoy is a service that helps owner-operators and local and regional fleets of all sizes get more loads and expand their business. With Convoy’s free mobile app, new jobs are offered to nearby carriers. The app also allows carriers to easily manage their fleet and assign jobs to drivers.

Who can join Convoy?

Quality, professional trucking carriers that have a valid Motor Carrier Authority (MC Number) or Department of Transportation (DOT Number), insurance, and a clean track record. Once you are approved and install Convoy’s app on your phone, you will begin receiving new job offers. 

How do I get started?

Please sign up and download the Convoy app to get started. We’ll need your carrier packet (MC/DOT, Insurance, W9) and signed agreement before you can start receiving loads. If you have questions, please email support@convoy.com or call 855-5-CONVOY.

Click here to get started.

Is there any cost to join Convoy?

No, use of the mobile app and service is free. You get paid for completing shipments with us.

How much do I get paid?

Each job we offer includes a payout amount. If you accept and complete the job you will receive this amount.

When will I get paid?

We’ll process your payment within 24 hours of completing a job with no fee when you use the Convoy app on your job. This means payment will show up in your bank account just days after the job!

I only have one truck, is that okay?

Yes, Convoy is a great way to get more work and expand your business. Let us help you get to two trucks and make more money!

Who supplies the Bill of Lading?

The shipper will provide the Bill of Lading at the pickup location. Using the app you will need to take a picture of it at the dropoff location once it is signed.

How do I leave feedback about my experience?

At the end of your job you can rate the experience from 1 to 5 stars and add comments. We use the information to improve the quality of our loads and shippers. You can also send a note to support@convoy.com.

What phones is the Convoy app available for?

Convoy is available for both Android and iPhone.

About Us

Where does Convoy operate?

We currently service markets across the United States. Please contact us to discuss your trucking needs.

Who do I contact if I have questions?

Support is available Monday – Friday from 7am to 6pm. You can contact us at support@convoy.com or by calling 855-5-CONVOY. Outside of these hours, please contact your account representative directly.