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Utilization of Convoy’s Industry-First Hassle-Free Lumper Payments Surpasses 70%

CarriersPublished on May 29, 2020

We’ve seen widespread adoption of our hassle-free lumper payment feature. Announced in January, our industry-first feature for carriers is integrated directly into our app so carriers can request and receive lumper payment codes immediately, with just a few taps on their mobile device. With every load and carrier in our digital freight network eligible to use this feature, over 70% of all code requests are being initiated in-app. Collectively, this feature has saved carriers over 2,500 hours otherwise spent on the phone to get payment coordinated for the lumper service.

Using this feature to request a lumper payment code is an easy, 4-step process:

  1. On the load details page in the Convoy mobile app, carriers select Support and Lumper Fee
  2. Select I need to pay – request an EFS code
  3. Enter load and lumper information, and tap submit request
  4. Provide the instantly generated EFS code as payment for the lumper service

For carriers new to Convoy, sign up here.

Already hauling with Convoy? Open the Convoy app, and start using the hassle-free lumper payments feature today.


Katie Welch

Katie is a Senior Product Marketing Manager at Convoy where she focuses on optimizing and scaling marketing programs for carriers. She has spent most of her career in startups building full funnel marketing programs for both B2B and B2C businesses.
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