Case study: No one was minding the gate

“Using a digital freight marketplace, my CSRs are actually pumping out more orders. So far this year (January, February, and March), our company has had record-setting sales months, and that’s due to a number of different factors. However, the fact that my customer service team can service our customers and our sales reps with more time and in a less frantic, “I’ve got to keep an eyeball on the truck,” approach has allowed us to be a little more versatile and provide a level of service that our competitors can’t.” – Logistics Manager, Glass Bottles and Co.We partnered with a customer to develop this story for publication to share insights and ideas with the industry but the names of the company and people have been changed to respect their privacy.